Delivery Policy

Effective date: 11 November 2026

Accessify supplies a digital service only. We do not ship physical goods, and there is no shipping charge. This Delivery Policy should be read with our Terms and Conditions and Refund Policy.

1. What is delivered

After a successful conversion, we deliver electronic files (for example a barcode report, a marketplace offers or loadsheet file, and related output such as a Google Merchant feed, depending on the service you ordered). Files are made available for download from your Accessify account on this website. We may also email you to confirm that the files are ready.

2. When you will receive them

Subject to receipt of payment where the order is a paid order, we will usually generate and make the files available immediately after the conversion is completed, and in any event within one business day of a successful payment and a valid upload. Business days are Monday to Friday, excluding South African public holidays, in the Africa/Johannesburg time zone.

Free conversions of the first 20 SKUs are also delivered digitally in the same way, without payment.

3. Confirmation

Delivery is confirmed when the files are available to download from your account, and by any confirmation email we send to the address you gave us.

4. Failed or delayed delivery

If a conversion fails because of a problem on our side, we will try again or refund you in line with our Refund Policy. If a conversion cannot be completed because the file you uploaded is unreadable, unsupported or incomplete, we will tell you what needs to be fixed. That is not a late delivery of a completed service.

5. Export

We do not export physical goods. The digital files are supplied from South Africa.

6. Contact

Accessify, Suite C, 13 Willoughby Drive, Chapmans Peak, Cape Town, 7979, South Africa. Email: admin@accessify.co.za.